FAQ

Deliveries, shipping, exchanges, your order and more.

We currently accept all mainstream credit cards!

No. You can place an order if you do not wish to set up an account with us.

It is possible to add items to an existing order if you have not completed the checkout process! However if you have already completed the checkout process we are unfortunately unable to combine orders or add items to an existing order that has already completed the checkout process. If you have any issues or further questions  please Contact Us

As an authorized retailer for all of the products we sell, we unconditionally guarantee that every item we sell is 100% genuine.

All items are in stock unless “Sold Out” is displayed. In that case, you may place your order, as usual, to ensure you have priority to receive the product once it is in stock. It usually takes 2- 6 days to restock. It will be dispatched along with other items in your order in one single shipment. Please be aware that even if an item is in your shopping cart, it can still be bought by another customer until you have completed your order.

We ship around the world! So specific shipping durations will depend on the desired shipping detination. Generally you can expect it within 3 – 18 days after the confirmation of your order!

For more details, check out our Shipping info page.

We currently ship to:

  • Canada -> $15~16 CAD
  • Eurozone -> €25~26 EUR
      • Including: Andorra, Monaco, San Marino, and Vatican City
  • Hong Kong – Free
  • Macau -> $195~196 MOP
  • Singapore -> $39~40 SGD
  • United States of America -> $9~10 USD
  • United Kingdom -> £14~15 GBP

Yes we do! If you spend over a certain amount we will give you free shipping!

Check out your country below to see how much to spend to get free shipping:

  • Free shipping to Canada – if you spend $125 CAD or more
  • Free shipping to The Eurozone – if you spend €150 EUR or more
      • Including: Andorra, Monaco, San Marino, and Vatican City
  • Free shipping to Hong Kong – Free
  • Free shipping to Macau – if you spend $500 MOP or more
  • Free shipping to Singapore – if you spend $150 SGD or more
  • Free shipping to United States of America – if you spend $100 USD or more
  • Free shipping to United Kingdom – if you spend £150 GBP or more

Sorry. We currently do not ship to China.

To protect your privacy and keep all your purchases hidden from inquisitive eyes, all orders are shipped in discreet packaging, which means your item will arrive in an unbranded brown carton box or brown paper envelope with no indication of what’s inside.

For Hong Kong local shipping, “TOY” will be written in the item description on the consignment note.

For international shipping, unfortunately, due to international shipping regulations, we are required to write a more detailed description on the consignment note. But, generic wordings will be used such as “Health Massagers”, “Novelty Toys” or “Body Lotions”

If you’d like to cancel your order, please go to Returns and Exchanges page for detailed instructions

We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. You can return or exchange any unused, unopened or defective merchandise within 30 days of the purchase date for free. For details, please visit Returns and Exchanges page.

Don’t worry. We are here to help. Visit Returns and Exchanges page for details.

Our headquarters is currently based in Hong Kong. And we have the logistics capability to serve globally.

We welcome any business possibilities. please visit Contact Us page and let us know what is on your mind.

Are you in the industry?
Are you intrigued?
Can we support your cause?
Can we work together?

We’d love to find out. Please reach out to us, we’d love to hear from anyone with an opinion, a business, or a hobby related to sex, relationships and body image.